During this seemingly endless period of mourning for the Queen I have several times found myself, on automatic pilot, switching on the tv and going to BBC Breakfast, hoping to catch up on the news headlines over breakfast, only to discover that, to all intents and purposes, there is no longer any news. Instead, there is the sight of the hapless Charlie Stayt, once upon a time a decent journalist, embarassedly plucking people out of a queue of mourners to ask them why they have been shuffling along for twelve hours or so in order to view the coffin of the deceased, before shoving them back, lest they lose their place.
Queues have become the news.
I once attended a conference on ‘the customer experience’, one of those events organised by someone from an Ivy League US business school, with the idea of promoting the kind of catch-phrase that might make a best-seller on the business shelves of airport bookshops.
One of the case studies that was presented was from Disneyland and it concerned ‘queue management’. The presenter explained how carefully and deliberately these are planned. The ‘snake’ model is supposed to foster friendly chatting, as people pass and repass the same limited group of fellow queuers. But they are positioned so that there is always a tantalising vista of the final destination (eg the magic castle) in view, even when queueing for an intermediate attraction. This is the visual motivator for the whole experience – the ultimate focus, without which they might give up. Anything that might remind the punters of the money they have spent to get there (eg the car park) is kept hidden from view. For the same reason they are not charged individually for different rides. A reminder of the cost is seen as breaking the spell. The illusion that they are privileged to be in a separate, fantasy world must be sustained at all costs. Apparently visitors are so easily coralled by these strategies that they don’t even bother to lock the doors to the forbidden ‘staff-only’ areas of the theme parks.
It is clear that the queue performs several functions. The social contact among the queuers instils herd mentality and hence compliant behaviour. To start complaining runs the risk of becoming the unpopular one, who lets the side down and breaks the solidarity that has been built up. The very fact of queuing also reinforces the scarcity value of the thing queued for, which becomes all the more desirable because of the effort that has to go into acquiring it. In the case of commercial attractions, of course, this greatly increases profitability. The longer the customer spends waiting in line, the less time there is available for actually experiencing the attractions themselves, meaning that fewer have to be provided. There is a direct tradeoff between the amount of idle time these customers pay for out of their own pockets and the amount that has to be paid to employees out of the profits.
There is also the question of what the economists call opportunity costs. What productive uses might people be otherwise making of this time if they were not queueing? Here, in the present context, it is difficult not to make a connection between the current blanket coverage of this public mourning and the activities that have been halted because of it – both the news that is not happening and the news that is happening but is not being reported to the British public, which are closely interlinked.
Just before the Queen’s death was announced, it should be recalled, there was unprecedented public outcry over the energy crisis and the way in which the outgoing Johnson government had failed to address this. Indeed the news of her sudden indisposition interrupted the very parliamentary debate in which the incoming prime minister, Liz Truss was about to present her solution to this (the details of which have still not been subjected to proper public scrutiny, despite being already in the process of implementation). We were also in the midst of a wave of strikes the like of which had not been seen since the 1970s, strikes which, moreover, had strong support from the general public. Attitudes were changing on other things too. An opinion poll by Survation in August showed strong public approval of national ownership of utilities and transport (with 69% wanting renationalisation of water, 68% of mail, 67% of rail, 66% of energy and 65% of buses). Inflation was higher, and the value of the pound lower, than either had been for thirty years. In short, an unprecedented wave of public anger and militancy seemed to have been unleashed and a crisis seemed imminent, with the potential for shaking the foundations of the British establishment.
It is tempting to read the current situation as one that reveals a polarisation in the British public between loyal, tradition-respecting and law-abiding Royalists, on the one hand, and apple-cart-upsetting republicans on the other. While the first group grieves and queues, the second sits on its hands, waiting impatiently for a chance to get back to the picket lines or (even better from the point of view of the establishment) loses momentum and slips back into apathy or despair.
In my view, this is mistaken, though of course there are probably kernels of truth in it. On the whole, it seems to me, the mourning for the Queen can in many ways be seen as coming from the same impulse as the resurgence of militancy – a mourning for the history with which her 70-year reign was so closely associated. Nostalgia for the 1950s is not only nostalgia for the tight-lipped hierarchies of the period when posh women wore gloves and hats to open fetes and present prizes. It is also nostalgia for the early years of the post-war welfare state: the free milk and orange juice for children, the new housing estates with proper bathrooms, the school nurses who provided vaccinations and checked for headlice, the ‘dole’ if you were unemployed, the expanding telephone network.
The welfare state, paternalistic in its bureaucratic forms, was very difficult to detach from the monarchy, even in its terminology. The mail service, was the ‘Royal Mail’. Even the tax service, which in the 1950s was more redistributive from the rich to the poor than at any time before or since, then called the Inland Revenue, is now ‘Her Majesty’s Revenue and Customs Service’ (having been merged in 2005 with Her Majesty’s Customs and Excise). If, thanks to your state pension, you reached the age of 100 you got a telegram (now replaced by a card) from the Queen. The royal insignia was as much part of the landscape as the red telephone box, the milk float, the London taxi and the double-decker bus.
Whatever certainty and continuity people derived from living in the United Kingdom (interesting that it was never renamed a Queendom, though that is probably how many experienced it) came from some sense of being able to rely on institutions that were to varying degrees attached to the monarchy. As these institutions have crumbled in the forty years that neoliberalism has held sway, the pain of their loss has also been connected with it at some level, perhaps not even conscious, at least until the death of the monarch. It is my guess that a lot of the people in those queues would like to see renationalisation.
The institutions of the welfare state are also, of course, closely associated with queuing, both positively and negatively. We might think of those post-war ration queues, associated with ideas of fairness. Waiting your turn was considered virtuous; queue-jumping greedy and unpatriotic. Much of the public dislike of Thatcherism was rooted in a sense that, in her insistence that ‘there is no such thing as society’, she was encouraging precisely such queue-jumping behaviour, for example by encouraging people who could afford it to ‘go private’ for their medical treatment or their children’s education. There was outrage when it was reported in the 1980s that bus queues need no longer be respected – let the ablest person leap on first. Yet queuing was also presented negatively – associated with scarcity in communist countries, and (in the famous ‘Labour isn’t Working’ election poster) with unemployment. When there are scarce resources to be distributed fairly, it is difficult to think of better way to do it.
There are alternative ways to organise it, however. To me, with my particular injuries, that physical shuffling along is the most punishing form of movement there is. The reason I have to use the wheelchair assistance service at airports is because I cannot manage those lines to get through security, although I sometimes feel a bit of a fraud doing so because I am quite capable of a short burst of perambulation between seats. Happy to wait as long as it takes if there is some possibility of resting the legs, my favourite system is the one where you are issued with a numbered ticket on arrival and there is a row of chairs to sit on until your number is called.
But I digress. The current focus on queueing is also a reminder that’ the word ‘queue’ (apart from being an anagram of ‘queen’ if you turn one of the ‘u’s upside down to make an ‘n’) originates from the word for ‘tail’. We are indeed living through a time of endings – which is also of course a time of beginnings. And of great uncertainty. Most concretely, here in Britain, this is the beginning of a new monarchy and a new premiership, both of which feel foisted upon us without consultation or consent.
More broadly, there seem to be other beginning-endings. Just as the opening of the late Queen’s reign seemed to more or less coincide with that of the Welfare State, might its ending coincide with the terminal death of the institutions of that Welfare State? Just as its opening more or less coincided with the break-up of the British Empire and the cobbling together of the Commonwealth as a makeshift transition into a new global capitalist order, might its ending also coincide with the UK’s decline into a lesser power – one secondary state among many? Or might we even be on the brink of a break-up of that very ‘united’ ‘kingdom’?
Having witnessed the drowning of social democratic Keynesian national economies in a swelling tide of neoliberal globalisation over the last forty years, and having seen the necessity of state intervention to counteract the pandemic and the impact of climate change, could we be at a turning point where nation states are making a resurgent comeback? Or are we, instead, entering a new and even more destructive phase of global capitalism, with neoliberalism reinventing itself and authoritarian regimes on the rampage?
And what about those values of fairness, and duty and decency and industriousness that are now so strongly projected onto the departed Queen and also provide the underpinnings of our social order? My hunch is that they can be recreated through collective organisation but, like any other democratic achievement, their development might require quite a bit of slow, patient footwork. But, unlike a queue, along a route planned from below.